Today the use of a telephone extension is very important for your company. Currently, there are thousands of options on the market to contract service as such, but how do you know which one to choose?
It is important to analyze the needs of our company to know which option is the one that best suits us. On many occasions a virtual telephone system is the best option since it has various benefits such as flexibility and mobility, thus improving the productivity of our company.
In this list we will help you evaluate the virtual phone options that exist in the market to know how to identify the one that best suits your needs.
Do PBX offer the flexibility that my business needs?
With a cloud-based phone system like a Cloud PBX, you can communicate from anywhere in the world as long as you have a reliable Internet connection. This makes it easy to scale and add more users, lines, or features without high much investment. Similarly, thanks to this virtual telephone service, employees have the flexibility to work wherever they are. This is something that many companies offer the opportunity to generate home office jobs, saving in this case the rental of space.
How does a Cloud PBX improve mobility and business continuity?
Virtual phone systems offer all the sophisticated business-class call management features you would expect from a local phone system, but unlike these, virtual phones offer a much lower price. Some of the functions offered by Cloud PBX are automatic operator, call forwarding, multiple devices per extension, voicemail to email, Do not disturb, caller ID, among others.
Virtual phone systems ensure the continuity of your business because they are not based on a physical location. In other words, in the event of a natural disaster or emergency, your company calls will be quickly and easily redirected to another location.
Is it profitable to move to a PBX?
Definitely conventional telephone systems are much more expensive than a virtual telephone system since they require equipment that companies must buy, host, install, operate and update with service contracts. In contrast, they are managed by your provider and require less initial capital to install, offer established monthly rates, and minimize the need for on-site IT professionals. There are even free Cloud PBX, like The VOIP City.
A PBX communicates with the public telephone network via analog lines (POTS), ISDN, VoIP, mobile radio, or gateways.
In the past, PBX systems used analog technology and could thus be connected to the public telephone network via several parallel connections. With the advancing digitization, however, ISDN became more important and for a long time, ISDN primary multiplex connections were used, with which 30 parallel connections to the public telephone network were possible.
Due to the upcoming ISDN shutdown, analog technology and ISDN have now largely been replaced by VoIP technology. It uses the Session Initiation Protocol (SIP) to set up and clear connections. Thanks to VoIP technology, it is now possible to operate a PBX entirely in the cloud. As a result, it is no longer necessary to purchase hardware at the company location for the virtual PBX. The only requirement is an internet connection with sufficient bandwidth to ensure excellent voice quality. The guideline here is 100 kbit / s for uploading and downloading a telephone call. Using appropriate VoIP gateways, however, it is usually possible to be connected via the office via ISDN and to continue using ISDN and analog terminals even after the IP changeover.
Connection of end devices
Conventional systems have digital and/or analog connection options, so-called ports, for the required end devices. Depending on the system model, the end devices can be connected via a cable or wirelessly (according to the DECT standard). For digital devices e.g. an ISDN telephone is used to connect an S0 bus.
A cloud PBX can be used with a wide variety of end devices such as laptops, smartphones, tablets or an IP phone (desk phone or DECT phone). The IP telephone is connected directly to the LAN.
By now you already understand that there are many reasons why this is an ideal choice for your business, but now we will single it out to you.
1. Easy installation
Unlike the usual process of installing a control panel, which must be done by professionals, a Cloud PBX can be installed by anyone who is computer literate. It’s like installing and maintaining any other program.
2. Simple GUI
Unlike the interface of old systems that only technicians knew how to operate, the PBX interface is very simple. A simple web based GUI allows you to easily and simply maintain and configure everything. You won’t have to pay technicians extra or hire people to do it.
International calls are always expensive. But that may now be a thing of the past. Whether you need to make frequent international calls with clients and business partners or have branches in other countries, the savings will be significant.
4. No wires
The PBX connects directly to the network port as well as the computer and can be installed directly to the computer. In any case, your office will no longer be ruined by a large number of wires, nor will it occupy your ports. It is all completely eliminated in this way.
5. You are no longer dependent
It is up to you which SIP phone you will mix with which one. No more conditioning by the provider. It is up to you which SIP phone you will connect to which Gateway PSTN or VOIP provider.
It is very easy to be flexible this way. You do not have to sign contracts in advance. But And depending on the volume of work, you can increase and decrease the number of lines you need. You can expand at any time, because an ordinary computer can handle a large number of lines.
7. Workers can work from home or from any location
It is no longer necessary for workers to be in the office. They can work from home or you can hire workers who are located anywhere. Wherever they are, they simply turn on the software-based SIP phone and thus have access to all calls as well adjust like being in the office.
Because of all these benefits, and the constant improvement of the complete cloud PBX, it is clear that this is a great move for your company.